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SHIPPING POLICY

Free Shipping for all prepaid orders on purchase above ₹500

Delivery ETA of 5-7 days from the date of dispatch.

Products are dispatched within 48 hours of the order being received.

For any return or refund related queries, please reach out to us at info@dhruvayucare.com

IMPORTANT SHIPPING UPDATE:

We regret to inform you that we shall not be able to deliver orders in some locations due to Covid-19 as per govt. norms

How can I Self-Ship the product to Dhruv Ayu Care?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place the original purchase invoice, a sheet of paper with the details of Order ID and Return ID for each item included in the package.

In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to Dhruv Ayu Care or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by Dhruv Ayu Care may lead to no refund/exchange being issued to the User.

In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the Return slip given at the time of the pick-up.

Dhruv Ayu Care will not be liable for the products returned by mistake. In circumstances where a product not belonging to Dhruv Ayu Care is returned by mistake, Dhruv Ayu Care is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.

Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.

All Products ordered by the User shall be eligible to be replaced in accordance with the Dhruv Ayu Care’s replacement policy as indicated herein above.

In case of exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.

Refund, if any, shall be made within 15 working days of the receipt of the returned product by Dhruv Ayu Care, at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.

For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

All refunds shall be made in Indian Rupees only.

The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.